Shipping policy

SHIPPING

Please allow 2 - 7 business days for delivery. If there are any unexpected delays, you will be contacted by us. If your parcel is being sent to your work address, please provide a company name.

No refunds will be provided on shipping, should your order arrive later than expected. We are also unable to lodge requests on the customers behalf should delays occur. If a parcel does go missing and you are unable to locate you parcel via Australia Post, we ask you to contact us on info@marykateonnewtown.com

For more accurate delivery times visit: https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels/express-post-parcels/express-post-guarantee

Delivery times listed are a guide only and we offer no guarantees or refunds on postage should Australia Post delay the shipment. We cannot be held responsible for their delays.

 At this time we are happily shipping products Australia wide, but are not delivering overseas. We're sorry for any inconvenience this may cause.

Due to the high demand of our products, we apologize as we are unable to hold any items in any circumstances.